Chatbot messengers are becoming more and more popular these days, especially with the increasing number of people who use social media. These types of bots can be used in order to make it easier for users to contact businesses. Moreover, they can be a great way to connect with consumers and even provide a personalized experience. They can also be a useful tool to help businesses in generating leads and other forms of revenue. However, you need to know more about the different aspects of this type of software in order to ensure that you choose the best one for your business.
Control chatbot’s behavior and experience
There is growing interest in the use of chatbot technologies to promote behavior change. These technologies can form healthy, supportive relationships with individuals through natural human conversations. However, the design of these systems is still in a nascent stage. Consequently, researchers need to consider ethical and socially aware algorithm design as well as debiasing strategies. Ultimately, the results from these studies can offer strategic guidelines to future designers of chatbot interventions.
A number of different theoretical frameworks have been proposed to guide the design of AI chatbots. One of these is the Computers as Social Actors (CASA) paradigm, which assumes that humans can develop positive relations with computer systems. This framework is particularly applicable to chatbots, which require the ability to interact with users in a variety of situations.
Integrate with both LiveChat and Messenger
Facebook has a lot to offer eCommerce businesses, and integrating with both LiveChat and Messenger can help your business deliver a unified customer experience on Facebook. The two are complementary in many ways, and this integration allows you to provide your customers with the best customer service experience possible.
Customers will be able to contact your store anytime, whether they are at home or on the go. You can provide them with personalized interactions and real-time sales tracking. It also gives you the ability to gather customer feedback and communicate with them in the same way as you would with a messenger.
Using LiveChat or Messenger as a customer support channel is a great way to engage with customers, and it can be a profitable investment. In fact, a case study on Virgin Airlines found that companies that use live chat have a 15% higher average order value.
Save time and money
In order to provide better customer service and cut expenses, some businesses have decided to invest in a Chatbot messenger. These bots can perform common consumer questions like “Where can I find a dentist near me?” and offer timely offers. They also have the ability to automate follow-up messages and poll customers to collect information.
Although this technology is still in its infancy, Chatbots can save a lot of time and money for both companies and consumers. For instance, a study from Business Insider suggests that chatbots can help to reduce customer service costs by up to 46%. This can translate into up to $11.5 billion in savings by 2023.
One of the main advantages of a Chatbot is that it can handle a high volume of queries. For example, Sephora has a Chatbot that can help customers to schedule appointments. The chatbot is also able to track customer purchases.